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Welcome​

A PDF download is available for this document: Technical_Manual_for_PTZ-12G_and_PTZ-NDI_Cameras_(5000DR-353-05).pdf

Welcome to the Setup Guide for Ross Video PTZ-12G & PTZ-NDI cameras.

This manual provides a general overview of the PTZ-12G & PTZ-NDI cameras, and describes how to set up and operate them.

This section of the manual includes the following topics:

The following document contains additional information you may find useful:

  • User Manual for PTZ Camera Control Plugin (8351DR-015-xx)

    The PTZ Camera Control Plugin is a DashBoard application that enables you control select PTZ cameras, including PTZ-12G & PTZ-NDI cameras.

    The User Manual for PTZ Camera Control Plugin (8351DR-015-xx) , DashBoard, and the DashBoard User Guide (8351DR-004) are all available as free downloads from Ross Video. They are available at the following location:

    http://www.rossvideo.com/control-systems/dashboard/index.html

Text Formatting Conventions​

Special text formats are used in this Setup Guide to identify parts of the user interface, text that a user must enter, or a sequence of menus and sub-menus that must be followed to reach a particular command.

Table 1

Text FormatMeaning
Bold textBold text is used to identify a user interface element such as a dialog box, menu item, or button.
For example:
In the Presets panel, click ADD.
Courier textCourier text is used to identify text that a user must type.
For example:
In the IP Address box, type localhost.
Italic textItalic text is used to identify the titles of referenced guides, manuals, or documents.
For example:
For more information, refer to the DashBoard User Guide (8351DR-004)
>Menu arrows are used in procedures to identify a sequence of menu items that you must follow.
For example, if a step reads, “Display > Widgets,” you would click the Display menu and then click Widgets.

Safety Instructions​

Always follow these safety instructions when using the product:

  1. Operation

    • Use the product in the recommended operating environment only, away from water or sources of heat.

    • Do not place the product in tilted position or on unstable trolley, stand, or table.

    • Ensure the product’s power plug is clean and dry prior to use. Do not insert the power plug into a multi-socket power bar.

    • Do not block the slots and openings in the case of the product. They provide ventilation and prevent the product from overheating.

    • Do not open or remove covers. Otherwise you may be exposed to dangerous voltages and other hazards. Refer all servicing to licensed service personnel.

    • Unplug the product from the wall outlet and refer servicing to licensed service personnel when the following situations happen:

      • If the power cords are damaged or frayed
      • If liquid is spilled into the product or the product has been exposed to rain or weather

  2. Installation

    • Ensure that the installation conforms to all local laws and safety standards. Ensure that the mounting surface and all mounting hardware and fasteners are suitable and are load-rated for the application. Ensure that installation personnel are qualified to install the product safely.

  3. Storage

    • Do not place the product where the cord can be stepped on as this may result in fraying or damage to the lead or the plug.
    • Unplug the product during thunderstorms or if it is not going to be used for an extended period.
    • Do not place the product or accessories on top of vibrating equipment or heated objects.

  4. Cleaning

    • Disconnect all the cables prior to cleaning and wipe the surface with a dry cloth. Do not use alcohol or volatile solvents for cleaning.

  5. Batteries (for products or accessories with batteries)

    • When replacing batteries, please only use the same type of batteries.
    • When disposing of batteries or products, please adhere to the relevant instructions in your country or region for disposing of batteries or products.

Safety Symbols​

Table 2

PrecautionsThis symbol indicates that this equipment may contain dangerous voltage which could cause electric shock. Do not remove the cover (or back). No user-serviceable parts inside. Refer servicing to licensed service personnel.Precautions 2This symbol indicates that there are important operating and maintenance instructions in the Manual for this unit.

Regulatory Compliance Notices​

The following regulatory compliance notices apply to this product:

  • FCC Warning

    This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

    Notice : The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • IC Warning

    This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled "Digital Apparatus" ICES-003 of Industry Canada.

    Cet appareil numerique respecte les limites de bruits radioelectriques applicables aux appareils numeriques de Classe A prescrites dans la norme sur le material brouilleur: "Appareils Numeriques," NMB-003 edictee par l'Industrie.

  • EN55032 CE Warning

    Operation of this equipment in a residential environment could cause radio interference.

  • KC Warning

    This equipment is industrial (Class A) electromagnetic wave suitability equipment and seller or user should take notice of it, and this equipment is to be used in places except for home.

    FCC Compliance Statement:

    This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Contacting Technical Support​

At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone.

Our 24-hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service and technical support is provided directly by Ross Video personnel.

During business hours (Eastern time), technical support personnel are available by telephone any time. Emergency after hours calls are answered by an answering service (live person) who will patch your call to the on-call support specialist. In the event that the on-call person is assisting another customer, the answering service will contact the back-up support specialist.

Our team of highly trained staff is available to react to any problem and to do whatever is necessary to ensure customer satisfaction.