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Diagnostic Tests
Diagnostics consist of a number of tests that are used to confirm the functionality of your equipment.
Switcher Logs
Switcher logs can be used to identify and diagnose problems with the switcher. Use this information when contacting Ross Video Technical Support.
To Copy Logs To a USB

Diagnostic Tests
Diagnostics consist of a number of tests that are used to confirm the functionality of your equipment.
- Panel Status
  The status menu shows information for various components of the TouchDrive control panel.
- Hardware Revisions
  It is important to know the revision of your hardware when navigating status menus and contacting technical support.
- Carbonite Black DIP Switches
  The DIP switches on the back of the Carbonite Black control panel are used to override some network settings.
- TouchDrive DIP Switches
  The DIP switches allow you to reset the root password.
- Diagnostic Tests
  Perform diagnostics on your control panel to test button and control functionality, button colors, and mnemonic and display colors.
- Switcher Logs
  Switcher logs can be used to identify and diagnose problems with the switcher. Use this information when contacting Ross Video Technical Support.
  - To Copy Logs To a USB
- Factory Default (TouchDrive Only)
  You can factory default the DashBoard interface to the control panel to return it an default state. All settings except ethernet are returned to the default value.
- PMC/PCH Upgrade (TouchDrive Only)
  You can force an upgrade of the PMC (Panel Module Controller) and PCH (Panel Controller Hub) modules in the control panel. The PMC and PCH modules are located on the circuit boards in the control panel and make up the different control areas.

To Copy Logs To a USB

Switcher logs can be stored onto a USB to be sent to technical support to diagnose problems with your switcher.

Note: Logs must be copied before a reboot or power-cycle of the switcher, or the information in them will be lost.

Insert USB drive into the USB port on the control panel. Wait 5 seconds after inserting the USB drive before using it.
From the tree view for the control panel, double-click Configuration > Diagnostics.
Click the Copy Logs To USB button to copy the switcher logs to the USB drive.

The logs have been copied into the \switcher directory on the USB drive.