To Copy Logs To a USB

Switcher logs can be stored onto a USB to be sent to technical support to diagnose problems with your switcher.

Note: Logs must be copied before a reboot or power-cycle of the switcher, or the information in them will be lost.
  1. Insert USB drive into the USB port on the control panel. Wait 5 seconds after inserting the USB drive before using it.
  2. From the tree view for the control panel, double-click Configuration > Diagnostics.


  3. Click the Copy Logs To USB button to copy the switcher logs to the USB drive.

The logs have been copied into the \switcher directory on the USB drive.