Home
Diagnostic Tests
Diagnostics consist of a number of tests that are used to confirm the functionality of your equipment.
Hardware Revisions
It is important to know the revision of your hardware when navigating status menus and contacting technical support.

Diagnostic Tests
Diagnostics consist of a number of tests that are used to confirm the functionality of your equipment.
- Panel Status
  The status menu shows information for various components of the TouchDrive control panel.
- Hardware Revisions
  It is important to know the revision of your hardware when navigating status menus and contacting technical support.
- Carbonite Black DIP Switches
  The DIP switches on the back of the Carbonite Black control panel are used to override some network settings.
- TouchDrive DIP Switches
  The DIP switches allow you to reset the root password.
- Diagnostic Tests
  Perform diagnostics on your control panel to test button and control functionality, button colors, and mnemonic and display colors.
- Switcher Logs
  Switcher logs can be used to identify and diagnose problems with the switcher. Use this information when contacting Ross Video Technical Support.
- Factory Default (TouchDrive Only)
  You can factory default the DashBoard interface to the control panel to return it an default state. All settings except ethernet are returned to the default value.
- PMC/PCH Upgrade (TouchDrive Only)
  You can force an upgrade of the PMC (Panel Module Controller) and PCH (Panel Controller Hub) modules in the control panel. The PMC and PCH modules are located on the circuit boards in the control panel and make up the different control areas.

Hardware Revisions

It is important to know the revision of your hardware when navigating status menus and contacting technical support.

The revision of the hardware is shown on a label affixed to the bottom of the control panel, as well as the serial number label. The part number (PN:) contains the series as the first four numbers and the revision as the last two numbers in the sequence. So 4880AR-212-01 indicates 4882AR Series and hardware revision 01.

Table 1. Hardware Revision Comparison
Revision	Distinctions
01-02	CPU: Intel® Celeron® PSU: 2 × 4-pin power connectors
03	CPU: AMD AMD Ryzen™ PSU: 4 × 4-pin power connectors
4882AR Series	CPU: AMD AMD Ryzen™ PSU: 4 × 4-pin power connectors Modular panel top.