To Copy Logs To a USB

Switcher logs can be stored onto a USB to be sent to technical support to diagnose problems with your switcher.

Note: Logs must be copied before a reboot or power-cycle of the switcher, or the information in them will be lost.
  1. Insert USB drive into the USB port on the frame or control panel. Wait 5 seconds after inserting the USB drive before using it.
  2. Click Navigation Menu > Configuration > Diagnostics.
  3. Click Copy to copy the switcher logs to the USB drive.
    Tip: You can have logs stored directly to the USB drive. Click a Logs Direct to USB button to select Yes.

The logs have been copied into the \switcher directory on the USB drive.