To Copy Logs To a USB

Switcher logs can be stored onto a USB to be sent to technical support to diagnose problems with your switcher.

Tip: Logs can also be exported to your DashBoard computer instead of saving them to the USB. Click Export As... in the Export Logs From Frame area and select the location on your computer to save the logs file.
Note: Logs must be copied before a reboot or power-cycle of the switcher, or the information in them will be lost.

  2. Click Navigation Menu > Configuration > Diagnostics.


  3. Click the Copy Logs To USB button to copy the switcher logs to the USB drive.
    Tip: You can have logs stored directly to the USB drive. Click a Logs Direct to USB button to select Yes.

The logs have been copied into the \switcher directory on the USB drive.