To Install a Serial Number

Note: A serial number can only be installed by contacting Ross Video Technical Support.

If the serial number of your switcher appears as 0000000, you need to install a new serial number.

  1. Open a web browser and navigate to the IP address of the switcher frame. You are prompted to enter a user name and password. The defaults are user and password.
  2. Click Other... > Install Options
  3. Call Ross Video at the number shown on the menu.

    Have the following information available when you call:

    • Your name.
    • The name of the facility that the switcher is installed in.
    • The Ross Encrypt Code that is shown on the menu.
    Note: The Encrypt Code is regenerated every time the switcher is powered on.
  4. In the New Serial field, enter the code you are given by Ross Video Technical Support, including any leading zeros.
  5. Press Submit.