Troubleshooting

General Problems

• Video output is not synchronized with downstream devices.
  • Check that a reference signal is connected to the Reference BNC on the back of the server and that the correct reference format is selected.
• I cannot record external timecode.
  • Check that a valid analog timecode signal is connected to the LTC IN port.
  • Verify that the timecode signal is 1V peak-to-peak minimum.
• I hear a beeping sound from inside the main server chassis.
  • Check to see if two power cords are connected to the AC input on both power supplies. If only one power cord is connected, then the internal alarm will sound. The only way to silence the alarm is to either connect AC power to both modules, or remove the module without power. Although the server can operate with just one power module, it is not recommended.
  • If the two power cords are connected to the two modules of the power supply, and you are sure there is full power on both power cords, then check the small LED on each of the two power supply modules (from the chassis rear). These LEDs should be solid green. If either LED is blinking, or has changed to yellow or red, then you may have a fault in the power supply module. Remove the suspect power supply module immediately (the alarm should then mute). Contact Ross® technical support for assistance.

  • If the power supply checks okay, check the LEDs on the media drives on the front of the server. These LEDs should be BLUE or PURPLE. If any of the LEDs are RED there may be a failed media drive. Eject the drive and re-seat the dive in the bay. If this does not clear the fault after 5-10 seconds the drive may have failed. Contact Ross® technical support for assistance.