To Copy Logs To Disk

Switcher logs can be stored onto a USB drive installed in the ME P/P SDPE blade or the NFS drive in the CPU so that they can be collected and sent to technical support to diagnose problems with your switcher.

Tip:
Logs can also be exported to your DashBoard computer instead of saving them to the USB. Click Export As... in the Export Logs From Frame area and select the location on your computer to save the logs file.
Note:
Logs must be copied before a reboot or power-cycle of the switcher, or the information in them will be lost.
  1. Insert USB drive into the USB port on the SDPE blade. Wait 5 seconds after inserting the USB drive before using it.
  2. Click Navigation Menu > Configuration > Diagnostics.


  3. Click a Copy Logs To button to copy the switcher logs.
    • USB — copy logs to the USB drive.
    • NFS — copy logs to the NFS drive.
    Tip:
    You can have logs stored directly to the USB drive. Click a Logs Direct to USB button to select Yes.

The logs have been copied into the \switcher directory on the USB drive.