To Upgrade the Switcher Software

Use DashBoard to upload the upgrade file to the switcher.

Note: Save your switcher setup information to a set on a separate USB drive before upgrading. This switcher set can be used as a backup in case there is a critical error during the upgrade.
Tip: Switcher sets are not backwards compatible. Keep an archive copy of your sets in case you want to downgrade to the previous software version.
Important: Do NOT turn the switcher power off during the upgrade. Doing so may corrupt the switcher software or damage the switcher components.
  1. Click Navigation Menu > Configuration > System > Upgrade.


  2. Locate the software upgrade file (upgrade_mosaic-x.x.x.xxxx.ultx_carb) for the switcher and drag and drop it into the Drag and Drop Upgrade area on DashBoard.
    Tip: You can also upgrade from the USB. All upgrade files located on the USB are shown in the USB Upgrade area. Click the file you want to use and click Upgrade.
    Tip: You can also upgrade by clicking Browse, locating the upgrade file, and then clicking Upload File.

    The file is uploaded to the switcher.

  3. Click OK to confirm the upgrade.
  4. Wait for the DashBoard pages to come back up. This may take a few minutes.
  5. Restart router to ensure proper communications between the switcher and router.