Troubleshooting

Refer to the applicable section below for information on troubleshooting the operation or setup of your server.

Kiva Import Problems

  • Cannot see any remote directories when choosing the Import From directory, or when selecting clips to import.
    • Have you mapped the remote directory as a local disk drive?
  • Importing 720p MOV files result in 1080 clips (or vice versa).
    • The importer converts all MOV files into the current video format that the server is operating in. For example, if the server is set to the 1080i 59.94, then all imported clips are converted to 1080i 59.94.
    • If you want to import 720p MOV files as 720p clips, you must change the video format of the server to 720p before importing these MOV files.

General Problems

  • Video output is not synchronized with downstream devices.
    • Check that a reference signal is connected to the Reference BNC on the back of the server and that the correct reference format is selected.
  • I cannot record external timecode.
    • Check that a valid analog timecode signal is connected to the LTC IN port.
    • Verify that the timecode signal is 1V peak-to-peak minimum.
  • I hear a beeping sound from inside the main server chassis.
    • Check to see if two power cords are connected to the AC input on both power supplies. If only one power cord is connected, then the internal alarm will sound. The only way to silence the alarm is to either connect AC power to both modules, or remove the module without power. Although the server can operate with just one power module, it is not recommended.
    • If the two power cords are connected to the two modules of the power supply, and you are sure there is full power on both power cords, then check the small LED on each of the two power supply modules (from the chassis rear). These LEDs should be solid green. If either LED is blinking, or has changed to yellow or red, then you may have a fault in the power supply module. Remove the suspect power supply module immediately (the alarm should then mute). Contact Ross® technical support for assistance.

    • If the power supply checks okay, check the LEDs on the media drives on the front of the server. These LEDs should be BLUE or PURPLE. If any of the LEDs are RED there may be a failed media drive. Eject the drive and re-seat the dive in the bay. If this does not clear the fault after 5-10 seconds the drive may have failed. Contact Ross® technical support for assistance.

  • How do I record more than just two channels of audio?
    • The Server comes standard with 14-channel embedded audio per video channel. To record more than 2-channel audio, you must enable the selection in Kiva Config application.