Ross Video Switchers Privacy Notice

Scope of this Notice

We at Ross Video Ltd. (We, Us, or Our) know that your privacy is important. This Notice is designed to give you notice of the categories of data that are collected, and the processing activities performed on that data when you use Our products and services (Services).

Your use of Our Services is covered by Our Privacy Policy which can be reviewed by navigating to www.rossvideo.com/privacy-policy. This Notice is intended to supplement the Privacy Policy and addresses pertinent data processing activities as you make use of Ross Video Switchers.

Use and Purpose

From time to time during the useful life of your Ross Video Services, you may experience technical issues with these products, depending on how you use these products and the environments in which they are used. To assist you to resolve these issues via our Technical Support Services (Technical Support), Ross Video may require certain data from your systems, such as:

  • Kernel logs: baseOS (Operating System) logs like access logs, authorization logs, error logs, etc.
  • System boot information: boot up, version information, hardware, start-up information, module discovery information.
  • Device connection logs these can be specific to your device.
  • Generic Information: Video Reference, Button presses (panel), Crosspoint state, temperatures, etc.

How to securely transfer the data to Ross Video’s Technical Support Team

The log files can either be shared with the Technical Support Team via email or uploaded to a Ross Video customer portal. The information contained in these files, such as those listed above, may contain sensitive data.

Ross Video does not make use of this information other than for resolving technical issues. For further information pertaining to Ross Video’s Customer data retention practices, please refer to Our Privacy Policy at www.rossvideo.com/privacy-policy.

Data Integrity and Security

We recommend that to maintain the data integrity of the information you share with US, you password protect the file when sharing with Ross Video or encrypt the data to ensure the confidentiality of your data remains intact. For more information on how to do this, please speak with your Ross Video representative.

Ross Video has implemented appropriate security controls to protect the confidentiality, integrity, and privacy of customers data.

Privacy Contact

For any additional questions, please reach out to mailto:privacy@rossvideo.com and refer to Our Privacy Policy for more details.