Troubleshooting

Refer to the applicable section below for information on troubleshooting the operation or setup of your server.

Mira Explorer Problems

  • Transport control buttons (Play, Stop, etc.) are grayed out.
    • If a replay mode is active, only those channel transports that are not used for the replay will be available.
    • Is a play channel transport selected and active?
    • Is a clip loaded in the selected play channel?
  • A play channel is selected, and a clip is loaded, but still can’t control anything.
    • Are you logged in as Guest user? Guest user level may not have permission to use all transport controls. Quit Mira Explorer, and log back in as either Administrator or as Privileged User.
  • There are clips stored on the server but they aren't listed in the Clip Library.
    • Expand the clip listing within the Clip ID column by clicking + before the server name.
  • I cannot see all of the information for a given column in the Clip Library. There is a symbol at end of the field.
    • Expand the width of the given column.
  • I cannot modify any of the clip metadata in Clip Modify menu.
    • Is the clip locked? Clip metadata cannot be modified on locked clips.
  • I cannot see any other windows or the taskbar because Mira Explorer covers the entire computer screen.
    • Mira Explorer is in Full Screen mode. Press the F11 button on the keyboard to exit (or to enter) this mode.
  • I cannot delete a clip, or cannot delete any clips.
    • Is the clip locked? Clips cannot be deleted if they are locked.
    • Do you have proper user permissions? You may not have permission to delete clips at your user level.
  • I see the Keywords field in the Clip Modify menu. I can enter a keyword but I can’t see the keywords in the Clip Library listing.
    • While it is possible to enter, save and search (find) keywords for all clips, the feature to display the keywords in the Clip Library is not implemented at this time.

Mira Import Problems

  • Cannot see any remote directories when choosing the Import From directory, or when selecting clips to import.
    • Have you mapped the remote directory as a local disk drive?
  • Video on channel is disrupted when importing media files.
    • The processing hardware for a video channel is used during media file import.
  • I get a missing codec error message when importing some QuickTime® MOV files.
    • If the MOV file you are attempting to import was created with a proprietary codec (for example, with Avid® DNxHD codec), then you will need to visit the web site of the codec creator and download and install that codec on the server.
    • To identify which codec was used to create the MOV file, open the MOV file in the standard QuickTime® player and choose the Window > Movie Inspector (CTRL+i). The codec will be listed within the Source information.
  • Importing 525 (480i) MOV files result in 1080 clips (or vice versa).
    • The importer converts all MOV files into the current video format that the server is operating in. For example, if the server is set to the 1080i 59.94, then all imported clips are converted to 1080i 59.94.
    • If you want to import 525 (480i) MOV files as 525 (480i) clips, you must change the video format of the server to 525 (480i) before importing these MOV files.

General Problems

  • Video output is not synchronized with downstream devices.
    • Check that a reference signal is connected to the Reference BNC on the back of the server and that the correct reference format is selected.
  • I cannot record external timecode.
    • Check that a valid analog timecode signal is connected to the LTC IN port.
    • Verify that the timecode signal is 1V peak-to-peak minimum.
  • I hear a beeping sound from inside the main server chassis.
    • Check to see if two power cords are connected to the AC input on both power supplies. If only one power cord is connected, then the internal alarm will sound. The only way to silence the alarm is to either connect AC power to both modules, or remove the module without power. Although the server can operate with just one power module, it is not recommended.
    • If the two power cords are connected to the two modules of the power supply, and you are sure there is full power on both power cords, then check the small LED on each of the two power supply modules (from the chassis rear). These LEDs should be solid green. If either LED is blinking, or has changed to yellow or red, then you may have a fault in the power supply module. Remove the suspect power supply module immediately (the alarm should then mute). Contact Ross® technical support for assistance.
    • If the power supply checks okay, check the LEDs on the SSD drive on the front of the server. These LEDs should be BLUE or PURPLE. If any of the LEDs are RED there may be a failed SSD drive. Contact Ross® technical support for assistance.

  • How do I record more than just two tracks of audio?
    • The Server comes standard with 8-track embedded audio per video channel. To record more than 2-track audio, you must enable the selection in Mira Config utility.