Getting Technical Support

At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone.

Our 24-hour Hot Line service ensures you have access to technical expertise around the clock. Ross Video personnel directly provide after-sales service and technical support. During business hours (Eastern Time), technical support personnel are available by telephone. After hours and on weekends, a direct emergency technical support phone line is available. If the technical support person who is on call does not answer this line immediately, you can leave a voice message for the person to return shortly. This team of highly trained staff is available to react to any problem and to do whatever is necessary to ensure customer satisfaction.

Technical Support: (+1) 613-652-4886

After Hours Emergency: (+1) 613-349-0006

E-mail (Technical Support): techsupport@rossvideo.com 

E-mail (General Information): solutions@rossvideo.com 

Website: http://www.rossvideo.com