Getting Technical Support

At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone.

Technical Support is staffed by a team of experienced specialists ready to assist you with any question or technical issue. Ross Video has technical support specialists strategically located around the globe to ensure a prompt response to technical inquiries. Our primary technical support center is located in Ottawa, Ontario, Canada. In addition, we have offices in The United Kingdom (London), Australia (Sydney), and Singapore with satellite locations in New York City, The Netherlands, and China. As we expand our presence globally, we are constantly evaluating other key locations to have a local technical support specialist in order to better service our customers.

  North America

    Our North America center is open Monday to Friday 8:30 a.m. to 6:00 p.m. EST, with 24/7/365 on-call service.

    +1-613-686-1557

    Toll Free: +1 833-859-0499

  EMEA

    Our EMEA center is open Monday to Friday 8:30 a.m. to 5:00 p.m. GMT.

    After hours support is provided by our North America location.

    +800 3540 3545

    Note:   If the local support specialist is not available, your call will be transferred automatically to our North America center.

  Australia (Sydney)

    1300 007 677

    Note:   If the local support specialist is not available, your call will be transferred automatically to our North America center.

  Online Support

    • E-mail: techsupport@rossvideo.com 

    • Website: support.rossvideo.com