Technical Support is staffed by a team of experienced specialists ready to assist you with any question or technical issue.
Ross Video has technical support specialists strategically located around the globe to ensure a prompt response to technical inquiries. Our primary technical support center is located in Ottawa, Ontario, Canada. In addition, we have offices in The United Kingdom (London), Australia (Sydney), and Singapore with satellite locations in New York City, The Netherlands, and China. As we expand our presence globally, we are constantly evaluating other key locations to have a local technical support specialist in order to better service our customers.
North America
Our North America center located in Ottawa, Ontario, Canada and is open Monday to Friday 8:30 a.m. to 6:00 p.m. EST, with 24/7/365 on-call service after hours.
Our telephone number is: +1-613-652-4886
Toll free within North America: +1 844-652-0645
EMEA
Our EMEA center is located in Buckinghamshire, England, United Kingdom and is open Monday to Friday 8:30 a.m. to 5:00 p.m. GMT. After hours support is provided by our North America location.
Our telephone number is: +44 (0)1189502446
International toll free: +800 1005 0100
Emergency After-hours Support
Our telephone number is: +1-613-349-0006
Toll free within North America: +1 844-652-0645
International toll free: + 800 1005 0100
Online
E-mail: techsupport@rossvideo.com
Website: use the link http://www.rossvideo.comsupport/tech-support.html to open a support request.