Safety and Legal


©2017 Ross Video Limited, Ross®, CrossOver®, MiniME™, and any related marks are trademarks or registered trademarks of Ross Video Limited. All other trademarks are the property of their respective companies. PATENTS ISSUED and PENDING. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording or otherwise, without the prior written permission of Ross Video. While every precaution has been taken in the preparation of this document, Ross Video assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Microsoft®, Windows®, and Windows XP® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Important Regulatory and Safety Notices to Service Personnel

Before using this product and any associated equipment, refer to the "Important Safety Instructions" listed in the front of this manual to avoid personnel injury and to prevent product damage.

Product may require specific equipment, and/or installation procedures to be carried out to satisfy certain regulatory compliance requirements. Notices have been included in this publication to call attention to these specific requirements.

Important Safety Instructions

  1. Read Instructions All the safety and operating instructions should be read before the product is operated.
  2. Retain Instructions The safety and operating instructions should be retained for future reference
  3. Heed Warnings All warnings on the product and the operating instructions should be adhered to.
  4. Follow Instructions All operating and use instructions should be followed.
  5. Cleaning Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
  6. Attachments Do not use attachments not recommended by the product manufacturer as they may cause hazards.
  7. Water and Moisture Do not use this product near water - for example, near a bath tub, wash bowl, kitchen sink, or laundry tub; in a wet basement; or near a swimming pool; and the like.
  8. Accessories Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious injury to a child or adult, and serious damage to the product. Use only with a cart, stand, tripod, bracket, or table recommended by the manufacturer, or sold with the product. Any mounting of the product should follow the manufacturer's instructions, and should use a mounting accessory recommended by the manufacturer.
  9. Moving A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
  10. Ventilation Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from overheating, and these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should not be placed in a built-in installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer's instructions have been adhered to.
  11. Power Sources This product should be operated only from the type of power source indicated on the marking label. For products intended to operate from battery power, or other sources, refer to the operating instructions.
  12. Grounding or Polarization This product is equipped with a three-wire grounding-type plug; a plug having a third (grounding) pin. This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
  13. Power-Cord Protection Power-supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords at plug, convenience receptacles, and the point where they exit from the product.
  14. Lightning For added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet. This will prevent damage to the product due to lightning and power-line surges.
  15. Overloading Do not overload wall outlets, extension cords or integral convenience receptacles as this can result in a risk of fire or electric shock.
  16. Object and Liquid Entry Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.
  17. Inflammable and Explosive Substance Avoid using this product where there are gases, and also where there are inflammable and explosive substances in the immediate vicinity.
  18. Heavy Shock or Vibration When carrying this product around, do not subject the product to heavy shock or vibration.
  19. Servicing Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.
  20. Damage Requiring Service Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
    • When the power-supply cord or plug is damaged.
    • If liquid has been spilled, or objects have fallen into the product.
    • If the product has been exposed to rain or water.
    • If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation.
    • If the product has been dropped or damaged in any way.
    • When the product exhibits a distinct change in performance - this indicates a need for service.
  21. Replacement Parts When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock, or other hazards.
  22. Safety Check Upon completion of any service or repairs to this product, ask the service technician to perform safety checks to determine that the product is in proper operating condition.
  23. Wall or Ceiling Mounting The product should be mounted to a wall or ceiling only as recommended by the manufacturer.
  24. Heat The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.

EMC Notices

United States of America — FCC Part 15

These products have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this product in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Important: Changes or modifications to this equipment not expressly approved by Hitachi Kokusai Electric could void the user’s authority to operate the equipment.


This product does not exceed the class A/class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations.

Le présent appareil n’émet pas de bruits radioélectriques dépassant les limités applicable aux appareils numériques de classe A prescrites dans le règlement sur le brouillage radioélectrique édicter par le ministère des communications du Canada.

Warranty and Repair Policy

Ross Video Limited (Ross) warrants its cameras and related options, to be free from defects under normal use and service for a period of ONE YEAR from the date of shipment.

Warranty repairs will be conducted at Ross, with all shipping FOB Ross dock. If repairs are conducted at the customer site, reasonable out-of-pocket charges will apply. At the discretion of Ross, and on a temporary loan basis, plug in circuit boards or other replacement parts may be supplied free of charge while defective items undergo repair. Return packing, shipping, and special handling costs are the responsibility of the customer.

This warranty is void if products are subjected to misuse, neglect, accident, improper installation or application, or unauthorized modification.

In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages (including loss of profit). Implied warranties, including that of merchantability and fitness for a particular purpose, are expressly limited to the duration of this warranty.

This warranty is TRANSFERABLE to subsequent owners, subject to Ross Video's notification of change of ownership.

Environmental Information

The equipment that you purchased required the extraction and use of natural resources for its production. It may contain hazardous substances that could impact health and the environment.

To avoid the potential release of those substances into the environment and to diminish the need for the extraction of natural resources, Ross Video encourages you to use the appropriate take-back systems. These systems will reuse or recycle most of the materials from your end-of-life equipment in an environmentally friendly and health conscious manner.

The crossed-out wheeled bin symbol invites you to use these systems.

If you need more information on the collection, reuse, and recycling systems, please contact your local or regional waste administration.

You can also contact Ross Video for more information on the environmental performances of our products.

Company Address

Ross Video Limited — 8 John Street Iroquois, Ontario, Canada, K0E 1K0

Ross Video Incorporated — P.O. Box 880, Ogdensburg, New York, USA, 13669-0880

General Business Office: (+1)613-652-4886
Fax: (+1)613-652-4425
Technical Support: (+1)613-652-4886
After Hours Emergency: (+1)613-349-0006
E-Mail (Support):
E-Mail (General):

Technical Support

At Ross Video, we take pride in the quality of our products, but if a problem does occur, help is as close as the nearest telephone.

Our 24-Hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service and technical support are provided directly by Ross Video personnel. During business hours (eastern standard time), technical support personnel are available by telephone. Outside of normal business hours and on weekends, a direct emergency technical support phone line is available. If the technical support personnel who is on call does not answer this line immediately, a voice message can be left and the call will be returned shortly. Our Technical support staff are available to react to any problem and to do whatever is necessary to ensure customer satisfaction.